Returns and Refunds
What is your complete returns policy?
Click here to view our returns policy.
Did ViceMode.com receive my return package yet?
We will send you an email at the time your return package is processed.
How can I do an exchange?
All packages mailed to our Returns Department will be processed as refunds. If you need an exchange, we recommend that you mail back your item for a refund, then place a new order with us at any time.
If I need to return an item, do I have to pay the postage?
Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection. We only offer free returns to customers who are willing to exchange for another product. We do not issue free returns to customers who will like to have a refund.
Are any items non–returnable?
Most of our items can be returned, except sales merchandise. Please note that items cannot be returned after 15 days. Your return merchandise must be unwashed and unworn with the store tags still attached.
If you are returning a package, email us and we will provide you with our returning address.
A restocking fee is a percentage of the item’s price, depending on the type of item and the condition in which it is returned.
Note: You are not required to accept returns beyond the return window, but if you do, you may charge a restocking fee following the guidelines outlined in the table below.
|Return request||Restocking fee|
|The buyer changes their mind about a purchase and returns an item in the original condition within the return window.||Yes. Up to 20% of item’s price.|
|The buyer returns an item in the original condition more than 15 days past the return window. The 15 days allow for return transportation from the buyer to the seller.||Yes. Up to 20% of item’s price.|
Questions? Contact us.